Care

We care, so you and your little ones don’t have to.

Find care guidance, room-planning help, product support, and a direct way to contact us—all in one place.

A low rounded wood bed with sage storage drawers.

Natural materials

Soft forms, warm wood, everyday durability.

Rounded silhouettes, calm colors, and sturdy child-height proportions make each piece easy to live with in bedrooms, nurseries, and playrooms.

Care basics

A quiet routine keeps the finish looking settled.

Treat the pieces as everyday furniture: wipe spills early, avoid harsh cleaners, and keep wet items from sitting on wood surfaces.

Cleaning

Use a soft damp cloth.

Wipe surfaces with mild soap when needed, then dry with a clean cloth so moisture does not sit on edges or seams.

Finish

Avoid abrasive cleaners.

Skip bleach, solvents, scouring pads, and strong sprays. They can dull the matte surface and mark softer materials.

Daily use

Reset moving parts gently.

Check drawers, casters, and storage pieces during routine cleaning so movement stays smooth and predictable.

Service promise

Premium support, built around real family life.

Children use furniture honestly. Ossita service is shaped around that daily life, with practical support before, during, and long after delivery.

Repair

Thoughtful repairs and spare parts.

We help with loose fittings, marked parts, worn details, and replaceable components so a loved piece can keep its place in the room.

Warranty

5-year daily-use warranty.

Our warranty covers structural issues from normal family use for five years, because premium children's furniture should be made for repetition.

Refresh

Polish, care, and finish advice.

We guide gentle cleaning, touch-up care, and finish refreshes so wood, drawers, and soft surfaces continue to feel calm and cared for.

Delivery

Delivery, installation, and room setup.

Pieces can arrive with placement, assembly, leveling, and a final room check, so the furniture is ready for the first bedtime or play session.

Personalization

Custom engraving.

Add a name, date, initials, or short message to select pieces for a quieter kind of personalization that still feels timeless.

Gifting

Gift delivery with a finished handover.

We can prepare a piece for a birth, birthday, or new room with careful wrapping, a gift note, and delivery timed around the occasion.

Premium care

Services for rooms that keep growing.

Beyond the first purchase, we can help the room evolve with less waste, less guesswork, and more meaning.

Room fit

Pre-delivery room check.

Share measurements, photos, and routines before delivery, and we will help confirm placement, access, and the best order to install each piece.

Check-in

Growing-room checkups.

As children move from nursery to playroom to study corner, we can suggest simple layout changes and pieces that still work with what you own.

Heirloom

Pass-down preparation.

When a piece is ready for a sibling, cousin, or friend, we can advise cleaning, tightening, polishing, and small refreshes before it begins again.

Help

Useful details to include when you contact us.

A few specifics help us respond with a clear recommendation.

Room planning

Send the room size.

Include the room dimensions, child age, and the routines you want the furniture to support.

Piece questions

Name the piece.

Mention the piece name and where it will live, especially if you are pairing it with existing furniture.

Care support

Describe the surface.

Share what happened, which surface is affected, and whether the mark is on wood, upholstery, or a drawer front.

Contact

Ask about a piece, plan a room, or get care support.

Contact Ossita for product questions, room planning, ordering help, or advice about a piece you already own.

Contact us
Natural materials Safe and non-toxic Made with care Sustainably made Better for our planet